Customer Service

Order Processing:

What forms of Payment do you accept? All major Credit Cards, as well as Apple Pay, Amazon Pay, and PayPal

How long it takes to process orders? All orders process within 48 hours unless the item is out of stock or a pre-order item. 

Shipping Information:

How do you ship? USPS, FedEx, and UPS

Do you provide tracking? Yes

When can I expect my order? If your item(s) are in stock it will depend on the shipping method you chose at checkout.

Damaged Item Exchange:

If your item arrives damaged, please contact us within 24 hours of receipt to notify us.

Simply return the item(s) and we will send you a replacement. And, we will eat the shipping on replacement item(s). Nom Nom...

Returns & Refunds

We’re currently offering TOOQS at a discounted price as part of a limited overstock release. Because of that, we’ve simplified our return policy.

All sales are final.
We do not offer returns or exchanges for change of mind scenarios. If they end up not being a good fit for you, gift them or donate them!

That said, we stand behind our product.

If your order arrives damaged, defective, or incorrect, we’ll make it right.

If there’s an issue:

• Contact us within 7 days of delivery.
• Include your order info and a quick photo of the issue.
• We’ll review and offer a replacement.

We handle these on a case-by-case basis and aim to respond quickly.

Our goal is simple: deliver a product you’re happy with and a buying experience that feels fair.

If you have any questions before purchasing, don’t hesitate to reach out - we’re here to help.